Frequently Asked Questions


1. Is an account necessary for placing an order?

No, you can checkout as a guest. However, creating a SITARA account will enhance your
shopping experience.

. You can save your shipping and billing information to ensure a faster checkout process.

. You will be kept up to date with exclusive offers, sales and updates.

. You can request an exchange directly from your account.

. You can track your orders and review your order history.

. You can add the items you loved to your Wish List and save it for later.

2. How do I make an account?

To create your SITARA Online Account, follow these simple instructions:

* For desktop users: Click on the Account icon on the top right. Next, click on “Create Your Account”. Enter your details and register.

* For mobile users: Go to the menu and click on the Account icon. Enter your details and register.

3. What if I forget my password?

You can reset your password by clicking on “Forgot your password?” on the Account section. Enter your Email Address to receive a password reset link. Sign In using your new password.

4. How can I update/edit my shipping or billing address details?

Sign in to your account and open the “Addresses” section . To edit your existing address, click on “Edit”. To delete an existing address, click on “delete”. To update a new address, click on “Add a New Address”.

5. Where can I view my order history?

Sign in to your account and open the “Dashboard” on your account page to view your order history.


1. How can I place an order?

Once you have added all your desired items to your shopping cart, follow these instructions:

. Click on the "Shopping Bag" icon and proceed to Checkout

. Enter all your required contact, shipping and billing information.

. Click on ‘’Continue to Payment" and select your preferred payment method.

. Click on ‘Complete Order’ and check your email for an order confirmation Email.

If you have signed in to your SITARA account, we will have your shipping and billing information stored. You will have the option to edit or add additional shipping and billing details.

2. Can I place an order on call?

Yes, you can place your order by calling us at +92(042-111-222-900 and providing the required SKU and size / colour variant of the product you want to purchase.

3. Can I place an order online and pick it up from the store?

Unfortunately, we do not offer store pickups yet. We are actively working on bringing this facility to you as soon as possible.

4. How can I review my order after I have placed it?

After placing your order you will receive an Order Confirmation Email with all your order details. If you cannot find it in your inbox, check your junk / spam folder. Contact our customer service team at +92042-111-222-900 to confirm the status of your order if you do not receive this Email.

5. Can I add items or make changes to an existing order?

You can contact our Customer Service at +92042-111-222-900 to request changes to your order within 24 hours of order placement, given that the order has not been processed. Alternatively, you can request cancellation of your entire order and place a new one.

6. Does adding an item to the shopping cart reserve it?

No, an item will only be reserved for you after you have confirmed your order at checkout.

7. Can I cancel my order?

· Customers can cancel orders at any time before the order has been processed
· Once the order has been shipped, you will receive a shipping confirmation via email and along with your order tracking ID. As soon as the product has been delivered, our above-mentioned exchange policy will be applicable to your order
· Sitara holds the authority to cancel any order in cases, such as; the item is out of stock, pricing errors, or the credit card payment declined by the issuing financial institution


1. Shipping details?

PKR 250 will be charged on shipping in Pakistan.

WHAT IS THE PROCESS FOR CASH ON DELIVERY (COD) PURCHASE? When you make a purchase using the COD option, your product will be booked. You will receive a call from us to confirm your order before it gets dispatched. If you are unreachable or unable to attend the call, please contact us 0311-6201591, if you are still interested in receiving the product. ARE THERE ANY HIDDEN CHARGES? There are absolutely NO hidden charges. All sales tax is actually borne by You pay only the amount that you see in your order summary

2 Returns Policy?

Sitara studio has a 7 days Exchange policy. In case the customer is not satisfied with his purchase, the item can be returned within 7 days of the purchase with an email to our customer care team stating the reason of dissatisfaction. In case of dissatisfaction with an item, it can be exchanged with an item in the same price however, it is essential that the item being returned is in saleable condition with tags attached and original packaging. Sitara studio does not take responsibility of damage because of improper usage of garment. The item is not liable for return. Return & Exchange policy is not applicable to items on promotion. Please note that the Cash on Delivery charge and the handling charge would not be included in the refund value of your order as these are non-refundable charges. All items made on order, in case being sent for alteration are subject to handling charges. Sitara studio shall bear no expense of handling at the time of purchase or alteration. Also the product return query will be entertained within one month of purchase only.